Privacy Policy
LAST REVISED: 9th April, 2025
This Privacy Policy describes how International Printing Industries, LLC ("Company", "we" or "us") collects and uses personal data about visitors to our website www.pixartprinting.com (hereinafter, the "Website") and individuals who communicate or do business with us in other ways (together referred to as "you" or "user"). You are kindly invited to read our Privacy Policy, which applies if you merely browse through our Website without purchasing any products and if you decide to make some purchases. We also invite you to read the Terms of Use of the Website, which contains important terms and conditions for using the Website.
Browsing through the Website is free and does not require any registration. If you would like to access specifically identified services (for example to make a purchase, subscribe to our newsletter or request information from us), we will ask you to register for an account and provide the personal data we need to fulfill your request. We will process your personal data in accordance with this Privacy Policy and applicable laws and regulations.
Please review this Privacy Policy carefully. By visiting our Website or communicating with us in other ways, you agree to the collection, use and processing of your personal data as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access our Website or provide your personal data to the Company.
Click on the links below to go directly to specific sections of our Privacy Policy:
1. Data controller, data processors, and third parties
2. Sources and types of personal data we collect
3. Voluntary submission of personal data
4. How we use your personal data
5. Personal data protection and storage
7. How we use cookies and targeted advertising
9. Data privacy rights and requests of U.S residents
11. Revisions to this Privacy Policy
12. California supplement: Privacy rights of California residents
1. Data controller, data processors, and third parties
The Company is the controller with respect to personal data collected from residents of the United States.
The operation of our Website and business involves sharing or allowing third parties to collect or have access to our users' personal data consistent with the purposes for which the information was collected or with your express consent. Depending on your interactions with us, these third parties may include data processors, who process personal data only on our behalf and other third parties. A full list of external data processors used by the Company can be requested as explained in Section 10 "How to contact us."
The categories of third parties that may have access to data, including personal data collected by us or on our behalf include the following:
- Service providers. Your personal data may be collected on our behalf, shared with, or accessible to third-parties that provide business and administrative support functions such as: order fulfillment and product shipment; subcontracting; advertising, and strategic marketing; customer relationship management, e-mail marketing, and satisfaction rating platforms; credit institutions; chat and customer support services; Website management; information technology and data management; and accounting and professional services. These third parties may use the personal data collected by or on our behalf only for the purpose of providing their services to us and may not use the data for their own commercial purposes.
- Data analytics and digital advertising services. These services place and manage the cookies and other internet tracking tools that are used for purposes that include the following: monitor and measure Website usage; collect user behavioral data for targeted, interest-based, and other advertising programs; enable the display of our advertisements on other websites and social media platforms; assess the effectiveness of our advertising and marketing programs; and enable other promotional services. For more information, see Section 7 "How we use cookies and targeted advertising" and our Cookie Policy.
- Shopping cart and payment processors. These services provide the shopping cart, order processing, and payment features on our Website. Payments are processed in accordance with the Payment Card Industry-Data Security Standard.
- Affiliated companies. Our affiliated companies may have access to personal data for the internal management and administration of services offered to customers (e.g., order management and accounting, the provision of products and services, product range management and commercial development).
- Social media. If you interact with our Website using a social media account (LinkedIn, X, Facebook, YouTube), the social media network may send us the information you make available to third parties through the settings on your social media account. We use this information to enable the interactive functionalities between our Website and the social media network and to send messages to your social media account. For marketing purposes, we may also combine information from your social media accounts with other information about you.
- Other Website users. When you send us reviews about our products and services or interact in the public areas of our Website with other users, your information may be viewed by all users and may be publicly available.
- Business transaction parties. We may share or transfer your personal data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business involving another company subject to confidentiality restrictions.
- Others with your consent: We may disclose your personal data for other purposes with your consent.
2. Sources and types of personal data we collect
We collect information, including personal data, when you:
- Visit the Website
- Register to open an account
- Use the chat, shopping cart, or other Website features
- Place an order
- Contact us, including through Customer Support, online or by phone
- Engage our design services.
To browse the Website, you do not have to register to open an account. For information about the automated collection of data while browsing through the Website, see Section 7 "How we use cookies and targeted advertising" and our Cookie Policy.
3. Voluntary submission of personal data
Certain directly identifiable personal data is necessary to access specific services on the Website or enable us to fulfill your requests. We will ask you to submit the personal data we need to fulfill your request if you:
- Register an account (e-mail address, account password, and whether you are an individual or a business customer);
- Place an online order for products or services (name, e-mail address, phone number, order specifics, payment method, shipping address and other details to manage your order, and information to process your credit/debit card or bank payment);
- Sign up to receive our e-mail newsletters and offers (name and e-mail address);
- Send us images to provide design services;
- Respond to a customer survey or ask us a question.
Depending on the specifications for an order you place, you may choose to upload a photograph or image that contains personal data. We will process your photograph or image in accordance with this Privacy Policy.
Some of the information we request to process an order, register an account, or respond to other requests is necessary to fulfill your request in a timely manner. That information is marked as "mandatory" on the online form. The additional information we request, marked as "optional,” helps us better understand your interests and customize promotional communications we send to you.
4. How we use your personal data
We may collect and process personal data for the purposes listed below.
Operate our Website and conduct our business, for example to:
- Register and maintain a user's personal account and grant the user access to reserved areas of our Website and loyalty programs;
- Receive and fulfill orders for our products and services;
- Respond to requests for a quotation or other information;
- Manage orders and contact customers to provide order updates (e.g., on logistical aspects);
- Maintain a record of your transactions and experience with us
- Manage our loyalty programs and provide discounts to participating users based on purchase volumes pursuant to the terms of those programs.
Market and promote our products and services, for example to:
- Send newsletters and information about promotions, discounts and special offers to users who give their consent to receiving these communications (which you may instruct us to stop sending by unsubscribing from our emails or contacting us as explained in Section 10 "How to contact us");
- Build a profile, using automated and other methods of our customers’ interests and preferences based on, for exemple, information provided at registration, purchasing history interactions with our Website (e.g., the pages visited and products placed in the shopping cart, responses to customer surveys and other communications;
- Customize our direct marketing communications; using customer profiles to identify individual tastes, interests, and preferences and send information we believe will be of interest about, for example, new products, purchasing methods, shipping options, exclusive offers, promotions, and discounts;
- Advertise our products and services, including through targeted and social media advertising based on data collected from Website visitors using third-party cookies and other internet tracking technologies; see Section 7 "How we use cookies and targeted advertising" and our Cookie Policy.
- Invite users to comment about our products and services through surveys and other customer satisfaction tools.
Legal and security purposes, for example to:
- Comply with legal obligations and respond to governmental process and requests;
- Protect and defend the safety, rights and property of the Company, our customers, suppliers, and users;
- Prevent or investigate possible wrongdoing in connection with the Website or our services.
The Company does not sell personal data, inluding customer profiles, to third parties for monetary consideration. However, we allow advertising networks and social media to use cookies and other tracking technologies to collect data about your activities on our Website. They may combine data collected on our Website with similar data from many websites and online applications to predict your preferences and interests. For more information, see Section 7 "How we use cookies and targeted advertising" and our Cookie Policy.
5. Personal data protection and storage
Protection. Personal data may be processed in both electronic and paper form (e.g., to manage purchases on the Website). The Company transmits data through a protected connection and uses other commercially reasonable measures to protect the personal data provided through the Website from being intercepted by unauthorized persons. While our security measures seek to protect the personal data in our possession, no security system is 100% secure. Although we strive to protect your information, we cannot guarantee the security of information.
Retention. The Company retains personal data as long as the user's account is active. The details of purchases are retained for analysis and marketing for a period of time consistent with the purposes specified above. Personal data we collected based on the user's consent will be retained for the period we believe is reasonably necessary for marketing and other purposes set out in this Privacy Policy, subject to the user's right to withdraw that consent at any time (for example, by directing us to stop sending marketing communications). We also retain personal data for the period necessary to comply with our legal obligations, for administrative-accounting purposes, and to resolve disputes and enforce our legal agreements and policies. When the applicable retention period expires, the data is either deleted or anonymized.
Information provided voluntarily in response to our surveys asking for the user's impressions and opinions about their experience and level of satisfaction with our products or services will be stored for a maximum of 12 months, and then deleted or anonymized. See our Cookie Policy. for information about storage times for data collected through the use of cookies and internet tracking and profiling tools.
6. Links to other websites
This Privacy Policy is only provided for this Website www.pixartprinting.com and any other website or mobile application posting a link to this Privacy Policy. This Privacy Policy does not cover the privacy practices of other websites or social media platforms that you may access via connecting links we make available on our Website for your convenience. The Company is not responsible and cannot be held liable for the collection, processing and protection of personal data you provide to third-party locations linked to this Website.
7. How we use cookies and targeted advertising
Cookies policy. For more information about the cookies used on the Website and ways you can restrict the use of cookies, you are kindly invited to read our Cookie Policy Cookie Policy.
- Categories and purpose. When you visit the Website, cookies, pixels, local storage, and other internet tracking technologies (collectively referred to as "cookies")are placed on your device and stored by your browser. We use first-party cookies (our own) and third-party cookies (authorized by us). The categories of the cookies on our Website and purpose for using them are summarized below.
- Technical cookies(also referred to as necessary cookies) enable basic Website functions to operate correctly;
- Functional/preference cookies help enhance and customize your browsing experience by storing information such as your username and password, preferred language, the region you are located in, and items remaining in your shopping cart.
- Analytics cookies collect data about our visitor’s Website usage and performance; and such as time and duration of visits, pages viewed, device and browser types used, and IP address and device identifiers; and
- Advertising/social media cookies are used by third-party advertising and social media platforms to track and analyze your internet browsing activities over time and across multiple websites, applications, and devices. These platforms build a profile of your interests and preferences, which are used to display interest-based or personalized advertisements and track your responses to marketing campaigns. If the data collected by these third-party cookies can be linked to an identifiable individual, it is considered to be personal data.
- Block advertising and other tracking cookies using the cookie and privacy settings on the internet browsers you use
- Set your advertisement and privacy preferences on your social media accounts (such as Facebook) to restrict how they share your information for targeted advertising
- Set your advertisement and privacy settings on advertising platforms (such as Google) to restrict how they share your information for targeted advertising
- Block sharing of your mobile device and/or advertising ID if your device has a setting you can select to reject incoming requests for the ID associated with your device
- Install an ad blocking utility from an independent software provider on your browser to monitor and block some tracking of your browsing activity.
Many of these tools are specific to each browser or device you use. You will need to configure each browser and device you use to set up your cookie preferences. Please understand that you will continue to see advertising on websites and platforms even if you take steps to limit or opt out of targeted advertising.
Opt out of targeted advertising. The Company will honor your e-mail request to opt out of having your personal data—data we can recognize as associated with you in our systems—used for any purpose classified under state laws as a "sale," "sharing," "targeted advertising," or "cross-context behavioral advertising." To submit a request to opt out of targeted advertising, please send an e-mail to:
us.support@pixartprinting.com
8. Place of data processing
Your information, including personal data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to—and maintained on—the Company's or data processors' computers located outside of your place of residence and in a state, province, country or other jurisdiction where the data protection laws may differ than those of the jurisdiction where you reside.
The Company will take the steps appropriate and legally required to transfer your personal data and we will not transfer your personal data to an organization or a country unless we reasonably believe there are adequate data protection controls in place.
Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to data transfers as described above.
9. Data privacy rights and requests of U.S residents
The Company will honor data privacy rights granted by the state laws that apply to our operations. While we may not be required by law to agree to all requests, we will attempt to accommodate the following requests, regardless of where you live. We will not discriminate against you for making a privacy request or exercising a state law privacy right.
Opt-out from e-mail marketing. To opt-out of receiving e-mail marketing communications from us, please follow the "unsubscribe" instructions included in each of our e-mail marketing messages. You can also opt-out by contacting us as explained in Section 10 "How to contact us" under "Contact Information" and providing the name/email address you want us to remove from our marketing database and add to our 'Do Not Contact' list. It may take up to ten days to process your request to unsubscribe from e-mail marketing messages. If you opt-out of marketing messages, we may still send e-mails to you that involve your account or responses to your direct questions.
Text messages. We will only communicate with you by SMS or text message with your consent. If you previously gave us permission to send recurring automated promotional and personalized marketing communications to you by text message, you may withdraw that consent at any time by replying STOP to our text message. It may take up to seven days to process your request to STOP text marketing messages.
Right to opt-out of targeted advertising. You may submit a request to opt-out of having your personal data_data we can identify as associated with you in our systems—used for any purpose classified under state laws as a "sale," "sharing," "targeted advertising," or "cross-context behavioral advertising." To submit a request to opt-out of targeted advertising, please send an e-mail to: us.support@pixartprinting.com
Withdraw consent. If you previously gave us consent to collect or use your personal data for a specific purpose by contacting us as explained below under “How to submit a personal data request” and in Section 10 "How to Contact Us."
Request to access information. You may ask the Company to confirm if we have collected your personal data and to obtain information about the data we have collected about you.
Request to correct inaccuracies. You may ask us to update or correct inaccuracies in the personal data we have about you. You can correct some personal data by accessing your online account.
Request to exercise U.S. state law privacy rights. The Company will honor requests to exercise specific privacy rights granted by your place of residence as applicable to our operations. Depending on where you live, these rights may include, for example, the following:
- Request to delete information. You may ask us to delete (or de-identify) certain personal data we have collected. We will honor your request subject to our legitimate business reasons retain the data (for example, to complete transactions or protect our legal rights) and as permitted by applicable law.
- Request for portable data. At your request and if technically feasible, we will make your data available in a portable format so that you may transmit the data to someone else.
- Right to limit use and disclosure of sensitive personal data: You have the right to limit how we use your sensitive data. We generally do not collect sensitive data and will only use sensitive data for the purpose disclosed at the time you were asked to provide it. We will request your express consent, before using your sensitive data for any other purpose.
- Appeal. Where applicable, you may have the right to appeal our refusal to take action on, or respond to, a verified request and to receive from us an explanation of the reasons for our decision within the time frame set by applicable state law. If we deny your appeal, you may have the right to contact the State Attorney General.
- Authorized Agent. Where applicable, you may designate an authorized agent to submit a request to exercise a personal data request on your behalf. We may require the agent to provide verification of authority.
- Profiling with legal or significant effect. We do not process personal data for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects.
- Right to not be discriminated against. We will not discriminate or retaliate against you for exercising any of your rights.
How to submit a personal data request. You can submit a request about your personal data as described above or to exercise your data privacy rights using any of the following methods:
- U.S. mail: 171 Thorn Hill Road Warrendale, PA 15086
- E-mail: us.support@pixartprinting.com
- Toll-free phone: (844) 938-6754
If you submit a request regarding your personal data, please provide your e-mail address so that we can locate your information in our systems. For certain requests, we may need to ask your for additional information to verify who you are or your authority to make the request. To submit a request to opt-out of targeted advertising, please send an e-mail to: us.support@pixartprinting.com
How we respond to personal data requests. We may request additional information necessary to verify your identity before fulfilling your request. We reserve the right to decline to consider unsubstantiated requests. Where applicable laws set a timeframe for responding to a request, we will respond within that timeframe. Otherwise, we will try to respond to a verifiable request within 45 calendar days of receiving it. We will contact you using the email address or U.S.
Postal address you provided us when making the request or that we have on file for you.
If we do not fulfill all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal data that is readily useable and should allow you to transmit the information readily from one entity to another entity.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
10. How to contact us
You can contact us about your questions or concerns about this Privacy Policy or our privacy practices or submit a request about your personal data as described in Section 9 "*Data privacy rights and requests of US residents*" using any of the following methods:
- U.S. mail: 171 Thorn Hill Road Warrendale, PA 15086
- E-mail: us.support@pixartprinting.com
- Toll-free phone: (844) 938-6754
If you submit a request regarding your personal data, please provide your e-mail address so that we can locate your information in our systems. For certain requests, we may need to ask your for additional information to verify who you are or your authority to make the request.
To submit a request to opt-out of targeted advertising or Do Not Sell or Share My Personal Information, please send an e-mail to: us.support@pixartprinting.com
11. Revisions to this Privacy Policy
The Company reserves the right to revise, amend or simply update, in whole or in part, at its exclusive discretion, in any manner and at any time, without prejudice, this Privacy Policy. As appropriate, we will notify users about amendments and updates to the Privacy Policy by (i) e-mail sent to the registered Website users (account holders), and (ii) publication on the homepage of the Website, and the changes will be binding as soon as published and communicated. We accordingly invite you to regularly access this Privacy Policy in order to check the latest and most updated Privacy Policy and to check e-mail sent to your address.
12. California supplement: Privacy rights of California residents
This Section applies only to personal data about California residents and their households collected by or on behalf of the Company and supplements the information provided in Section 9 "Data privacy rights and requests of U.S residents."
Collection of personal data. Information about the types, sources; purposes, and sharing of personal data within the preceding twelve (12) months is provided in the following sections of this Privacy Policy:
- Section 1. Data controller, data processors, and third parties
- Section 2. Sources and types of personal data processed
- Section 3. Voluntary submission of personal data
- Section 4. How we use your personal data
- Section 7. How we use cookies and targeted advertising.
Right to know and access your personal information collected by us. In addition to certain of the rights described in Section 9 "Data Privacy rights and requests of U.S. residents," California residents have the right to ask us for information about the categories of personal information we collected during the preceding twelve (12) months about you; the categories of sources from which we collected your personal information; the business or commercial purpose for which we collected your personal information; the categories of third parties to whom we disclosed your personal information; and the specific pieces of personal information we collected about you.
Do Not Sell or Share My Personal Data/ Opt-out of targeted advertising. The right of California residents to direct the Company to not sell their personal data (data that we can identify as associated with you in our systems) or share their personal data for cross-context behavioral advertising purposes may be exercised by submitting a request to opt-out of targeted advertising. To submit a request to opt-out of targeted advertising, please send an e-mail to: us.support@pixartprinting.com
Exercising your CCPA rights. You may submit a request to exercise your California consumer privacy rights using any of the methods described in Section 9 "Data privacy rights and requests of U.S residents" or Section 10 "How to contact us."
Note that you may only submit a request to know twice within a twelve (12) month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity (or the identity and authority of your authorized agent, if applicable) to make the request and confirm the personal information relates to you. We are legally required to verify your identity before we can fulfil your or your authorized agent's request to know what personal information we collected about you, or what personal information we sold or shared. We also must verify your identity to fulfill your request to delete or correct your personal information. We will respond within the timeframes and manner specified by California law.
Financial Incentive Programs. We may offer financial incentives such as discounts, promotional codes, and special offers when you sign up for our newsletters, loyalty programs, and other promotional programs or participate in a surveys or contests. Because these incentives involve the collection of personal data, they may be interpreted under California law as providing a "financial incentive" for providing your personal data.
Under California law, it is not discriminatory to offer a more favorable price or rate for products or services to participants in an incentive program than is available to other customers if those differences are reasonably related to the value of the personal data collected from program participants. We estimate that value by taking into account the anticipated revenues from enhanced sales incentivized by the program and the expenses we incur in providing the program. Those expenses may include, for example, the cost of discounting purchases made by program participants, managing, and operating the program, and offering free shipping on some purchases. Based on those estimates, we believe in good faith that the price or rate differences offered through the financial incentive programs we operate are reasonably related to the value of the participants' data.